Privacy Policy & Data Protection
Controller and contact
The data controller for the processing described here is Easy2Clean, with a registered office in Portugal. You can reach us at geral@easy2clean.pt or via our contact page for privacy-related requests.
Categories of personal data
Depending on how you interact with us, we may process categories such as:
- Contact and identity details you provide in forms (for example name, email address, organisation, address, and optional phone number).
- Message content and the commercial or service context you describe (including the type of cleaning service you enquire about).
- Booking, quotation, or service request details (such as property type, location, preferred schedule, and any cleaning requirements you choose to share).
- Registration details for gated downloads or promotions, where applicable.
- Technical and usage data from your device and browser when you load pages (for example IP address, timestamps, and HTTP referrer) as recorded in standard server and security logs.
Cookies and analytics
We use one strictly necessary local storage record for your granular consent, optional preferences storage (for example language), and optional analytics and marketing tags only after you opt in through Cookie settings in the website footer. You can change or withdraw consent at any time via the same place; disabling categories that were previously allowed may reload the page so third-party scripts unload cleanly.
Purposes and legal bases
We use personal data to respond to enquiries, provide quotations, schedule and deliver requested services, operate and secure our website, improve content relevance, comply with legal obligations, and establish or defend legal claims where applicable. For business correspondence and service-related communications, legitimate interests and pre-contractual steps often apply; for purely optional analytics, we rely on consent when required by law.
Retention
We retain enquiry, quotation, booking, and service-related data only as long as needed for the purposes above unless a longer period is required by law, accounting rules, or ongoing customer relationships you are part of. Server logs are rotated on a short technical cycle. Archived correspondence may be held for a limited period for legitimate business and legal reasons.
Processors and international transfers
We do not sell personal data. We use infrastructure and communication vendors (for example hosting, email delivery, scheduling tools, and analytics if accepted) who process data on our instructions under appropriate agreements. Where they operate outside the EEA, we rely on transfer tools recognised under GDPR where applicable.
Your rights
If EU/EEA or UK data protection law applies to you, you may have rights to access, rectify, erase, restrict, or object to certain processing, and to complain to a supervisory authority. To exercise your rights, email geral@easy2clean.pt with enough detail for us to verify your request. We may need to confirm your identity before disclosing information.
Changes to this notice
We may update this notice from time to time to reflect legal or organisational changes. Material updates will be reflected in the “Last updated” date above. Continued use of the website after changes constitutes acceptance where law allows; for consent-based processing, we will obtain fresh consent where required.